Booking conditions
You can book your tour by filling out and mailing/sending the booking form.
The form can be send after stating you agree with the general condtions. You will receive a written confirmation and an invoice.
Armenia Holiday will make an effort to ensure that your journey proceeds smoothly. To avoid misunderstandings, we request that you take note of the following conditions.
PASSPORT AND VISA INFORMATION
Your passport must be valid for six months beyond your intended stay!! Visas can be obtained upon arrival at Yerevan Zvartnots Airport. The cost, which must be paid in local currency, is 3,000 dram (about €6). It is valid for 3 weeks.
The bank at the airport is open when flights arrive. It is best to change only a small amount of money, because the exchange rate is better in the city.
BOOKING, CONFIRMATION AND PAYMENT
Booking is possible by filling out the online booking form on the Armenia Holiday website or by telephone. In the latter case, you must mail the booking form within 1 week of your reservation. Registration by Internet is also valid as a definite reservation.
The agreement between the tour operator and traveller goes into effect when the traveller receives written confirmation of his/her booking.
After receiving this confirmation the traveller needs to make a deposit of 25% of the total price of the tour package upon signing the agreement. Final payment is due six weeks before departure at the latest. The traveller will receive a receipt of payment.
The tour operator will send the traveller his/her travel documents at least three weeks before departure.
Any breach of the travel conditions will lead to cancellation of the reservation. Travellers who act on behalf of another party will be held responsible for all commitments.
CANCELLATION BY TRAVELLER
If you are forced to cancel your trip, you must report this by telephone to Armenia Holiday and notify the tour operator by registered mail.
Cancellation costs are:
If you have additional insurance, this cost may be covered.
CANCELLATION BY ARMENIA HOLIDAY
If the tour operator cancels the tour because the minimum number of 6 participants needed to execute the tour cannot be reached, she is obliged to inform the traveller in a timely manner. At least one month prior to departure, the traveller shall be informed by mail and will receive a full refund of the deposit or the full payment.
Refunds are made within 5 working days after cancellation of the tour.
If the tour operator cancels the tour because that could not be avoided despite precautions (e.g., natural disaster), the costs already incurred by the traveller will not be refunded.
TRAVELLER'S RESPONSIBILITIES AND LIABILITY
Final and full payment is due six weeks before departure at the latest. The traveller must have a valid passport. If the traveller does not possess the necessary travel documents he/she will be held responsible for all consequences of this failure. If you arrive at the airport too late, your journey will be cancelled and you will not be entitled to a refund. Travellers are obliged to check the correct time of departure on their travel documents. Armenia Holiday cannot be held responsible in any way for theft, loss or damage of personal effects during travel.
TRAVEL INSURANCE
It is mandatory to have travel insurance. You can take out additional insurance to cover the cost of cancellation in case of a personal emergency (e.g., booking costs of air ticket/ accommodations, etc.). We leave this choice to you. Several companies offer these kinds of insurance. You cannot purchase insurance through Armenia Holiday.
PRICE CHANGES
The price of the package tour cannot be changed unless the airline decides to charge additional fuel costs. In that case, the additional costs will be billed to the traveller.
COMPLAINTS
Complaints during the tour shall be reported to the tour management team as soon as possible so that a solution may be found quickly. If the traveller has a complaint, he/she shall inform the tour operator within 30 days by registered mail. Armenia Holiday is obliged to respond in writing within a month.